Shipping Policy
Every fragrance deserves a thoughtful journey. Discover how we process, prepare and deliver your order with care and attention to detail.
A Considered Delivery Experience
We want every part of your fragrance shopping experience to feel clear, effortless and reassuring. Our shipping policy explains what to expect after placing an order, from processing and dispatch to tracking and delivery support.
Delivery options, charges and estimates depend on the destination and services available at checkout.
Order Processing
After an order is placed, its details are reviewed and prepared for fulfilment. Processing may include payment verification, stock confirmation and order preparation.
Please ensure your contact details and shipping address are correct. Processing times may vary during busy periods, promotions and public holidays.
Shipping Destinations
Delivery availability depends on the destinations supported by our shipping arrangements and the requirements applicable to each location.
Please select your country and enter your address at checkout to see the available delivery options.
Shipping Methods & Charges
Available shipping methods and applicable charges will be displayed during checkout, where available. Costs may depend on your destination and order details.
Please review your order summary before confirming payment so you can check the total amount payable.
Delivery Estimates
Delivery estimates can vary according to destination, processing time, courier operations, customs procedures and circumstances beyond our reasonable control.
Unless expressly confirmed otherwise, estimated delivery dates are indicative rather than guaranteed.
Order Confirmation & Tracking
You may receive an order confirmation by email after your purchase. Where tracking is available, details may be provided after dispatch.
Tracking updates can take time to appear. If your shipment information remains unchanged for an extended period, contact our support team.
Address Accuracy
Customers are responsible for providing complete delivery information, including the recipient name, street address, postal code and contact details.
If you discover an error, contact us promptly. Address changes may not be possible after dispatch.
Missed Deliveries
If a delivery attempt is unsuccessful, the courier may arrange another attempt, provide collection instructions or return the parcel.
Please follow the courier's instructions and contact us if you need help understanding your available options.
Unexpected Delays
Severe weather, public holidays, transport disruptions, courier capacity, customs checks and other unexpected circumstances may affect delivery.
If your order has not arrived within the estimate provided, check your tracking information and contact us.
International Orders & Customs
International shipments may be subject to customs inspections, import regulations, duties and taxes. Requirements vary by destination.
Any additional charges and responsibilities will depend on applicable law and the information provided during checkout.
Damaged or Incorrect Orders
If your parcel arrives damaged, appears tampered with or contains an incorrect item, contact us as soon as reasonably possible.
Include your order number, a description of the issue and photographs of the parcel or product where possible. Please retain the packaging while the issue is reviewed.
Missing Parcels
If tracking shows that your parcel was delivered but you cannot locate it, check with household members and review any courier delivery notifications.
If it remains missing, contact our team with your order number and tracking details so we can review the available information.
Changes & Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to assist if the order has not progressed too far in fulfilment.
Once a parcel has been dispatched, changes may no longer be possible. Please consult our Returns and Refund Policy for relevant options.
Special Considerations for Fragrance Products
Certain fragrance products may be subject to specific transport, packaging or carrier requirements. The delivery services available can therefore vary according to the product and destination.
We use the shipping arrangements available for eligible orders and follow applicable requirements. If a destination restriction affects an order, we will address the situation according to the circumstances and relevant obligations.
Our Commitment to Customer Care
We understand that delivery is an important part of your purchase. Our aim is to provide clear information, appropriate order communication and helpful support when questions arise.
Please keep your order confirmation and tracking information for reference. If something does not go as expected, we encourage you to contact us so we can help identify the next steps.
Questions About Your Delivery?
Whether you need help with tracking, a delivery delay or an existing order, our customer support team is here to help you find the information you need. Please include your order number when contacting us.
CONTACT CUSTOMER SUPPORT →